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Upon receipt of your order you have one (1) business day to advise GreenEDGE Cycling of any external damage to the packaging of the goods after notifying the carrier. You have three (3) business days to advise GreenEDGE of any damage or shortages of your goods.
If for any reason you have ordered the incorrect items, we offer a 14 days (from delivery date) exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. No returns will be accepted unless a "Return Authorization" number has been issued by GreenEDGE Cycling. Customers must meet the cost of return freight on correctly supplied goods.
You can request a Return Authorisation by contacting us on firstname.lastname@example.org Please include membership or invoice number.
Any returns after 14 days will not be accepted
When returning goods, the buyer is responsible for the repackaging of the goods and they are in your care until they arrive at our warehouse, so please obtain proof of posting/delivery. GreenEDGE Cycling regrets that postage/packaging/insurance costs are non-refundable, unless goods received are faulty or received in error.
GreenEDGE Cycling does not provide refunds for "change of mind" purchases of Membership or Merchandise. Memberships are not transferable or refundable but they can be purchased as a gift.